Privacy Policy

N&S Flooring LLC ("the Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website at https://www.flooringns.com (the "Website") or request an estimate, samples, or installation services.

We operate in the United States and serve customers across the Treasure Coast and northern Palm Beach County, Florida. This policy applies to all visitors, prospective customers, and customers who contact us through the Website or by phone, email, or SMS.

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions apply whether a term is used in singular or plural.

Account means A unique account created for you to access our service or parts of our service.

Company means N&S Flooring LLC, referred to as "the Company", "we", "us", or "our" in this policy.

Cookies means Small files placed on your device by a website, used to store information about your visit.

Country means United States.

Device means Any computer, phone, tablet, or other means used to access the Website.

Personal Data means Any information that relates to an identified or identifiable individual.

Service means The Website and the estimates, samples, and installation services offered by the Company.

Service Provider means Any third party the Company uses to process data on its behalf, such as messaging or analytics providers.

Usage Data means Data collected automatically, such as IP address, browser type, pages visited, and time spent.

Website means https://www.flooringns.com.

You means The individual accessing or using the Website, or the company on behalf of which such individual is accessing or using the Website, as applicable.

We collect personal information you provide directly when you request an estimate, samples, or installation services, as well as usage data collected automatically when you visit our Website.

Personal Data we may collect includes:

• Full name
• Email address
• Phone number and mobile number
• Address, city, and ZIP code
• Project details such as project type, approximate square footage, preferred language, and any photos you upload

Usage Data we may collect automatically includes:

• IP address
• Browser type and version
• Pages of our Website visited, time and date of visit, and time spent on pages
• Device identifiers and device type

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

• Essential cookies: required for the Website to function and cannot be switched off.
• Consent cookies: remember your preferences and consent choices.
• Functionality cookies: enable enhanced functionality and personalization.
• Analytics cookies: help us understand how visitors interact with the Website so we can improve it.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the Website may not function properly.

We use your personal data for the following purposes:

• To provide estimates, samples, and installation services you request
• To respond to your inquiries and requests
• To enter into and perform contracts for services
• To contact you by email, phone, or SMS about your estimate, appointments, and project updates
• To send occasional offers and promotions where you have consented
• To transfer or share information in connection with a business transfer such as a merger or sale of assets
• To analyze and improve our Website, services, and customer experience

By providing your mobile number and checking the SMS consent box on our estimate form, you opt in to receive text messages from N&S Flooring LLC. These messages may include information about your estimate, appointments, project updates, and occasional offers. Message frequency varies. Message and data rates may apply.

You can manage your SMS preferences at any time: reply HELP for help, reply STOP to unsubscribe, or reply START to resubscribe. You may also contact us at Contact@flooringns.com or (772) 530-3398 to update your preferences.

Mobile information and SMS opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes; it is only shared with the messaging providers that deliver messages on our behalf.

Consent to receive SMS is not a condition of purchasing any property, goods, or services. You may withdraw consent at any time.

We may share your personal data with third-party service providers who perform services on our behalf, such as messaging providers that deliver SMS messages, analytics providers, and tools that help us manage estimates and customer relationships. These providers are given access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will delete it or anonymize it so it can no longer be associated with you.

Your information may be transferred to and processed on computers located outside of your state, province, or country. By using the Website, you consent to such transfers. We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

You have the right to request deletion of your personal data. To request deletion, contact us at Contact@flooringns.com or (772) 530-3398. We will respond to your request within a reasonable timeframe and may need to verify your identity before proceeding.

We may disclose your personal data in the following situations:

• Business transactions: if the Company is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
• Legal obligations: where required by law, subpoena, or other legal process.
• Protecting rights and safety: to protect the rights, property, or safety of the Company, our customers, or others as required or permitted by law.

We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password and account information confidential.

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us so we can delete it.

Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content or practices of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any updates.

If you have questions about this Privacy Policy, you can contact us:

• N&S Flooring LLC
• [STREET ADDRESS], Port St. Lucie, FL, USA
• Email: Contact@flooringns.com
• Phone: (772) 530-3398
• Website: https://www.flooringns.com/contact